Terms and Conditions of Sale

Effective from December 1, 2024

1. PURPOSE OF THE GENERAL TERMS AND CONDITIONS OF SALES

These general terms and conditions of sale defines the contractual relationship between the Organizer, a Société anonyme and the Client in the framework of sale of Services (as defined in article 2 of the GTC) via the Website. The Services offered by the Organizer are intended for professionals and/or consumers. The Client declares that he has read and accepted the rights and obligations arising under the GTC.
As such, the Client acknowledges that its key obligations under the GTC are as follows:
(i) to provide all the information and/or items and/or to perform all the steps necessary for the Organizer to carry out the provision of Services (as defined in article 2 of the GTC) ;
(ii) to make full payment of the Services prices (as defined in article 2 of the GTC);
For its part, the Organizer recognises that its key obligation is to perform, within the agreed time limit, the Provision of Services.

2. DEFINITIONS

« Client » means the natural or legal person placing an order for Services via the Website;
« Event » means the event « Paris Coffee Show » organized by the Organizer from September 13 to September 15, 2025,at Paris.
« GTC » means these general terms and conditions of sales;
« Organizer » means the company organising the Event, namely the company GL Events Exhibitions Operations, a Société anonyme (public limited company) with share capital of 14,405,912 euros, listed in the Trade & Companies Register of Lyon under number 380 552 976, headquartered at 59 Quai Rambaud – 69002 Lyon
« Services » means the services offered for sale by the Organizer via the Website. The Services offered include but are not limited to entrance tickets to the Event (hereafter « Ticket(s) »), or even badges/access rights to events (parties, dinners, etc. ;
« Website » means the website of the Organizer where the Services are sold: https://pariscoffeeshow.fr/

3. ENFORCEABILITY OF THE GTC

Any order of Services placed by the Client via the Website implies unreserved acceptance by the Client of the GTC, which the Client confirms to have read and understood and to be in agreement with all terms and conditions contained herein. By clicking the box containing a mention « I accept the general terms and conditions of sales » (or any equivalent wording), the Client confirms that they have read and approved the conditions of the GTC prior to the placing of their order. Unless stipulated to the contrary, the GTC takes precedence over all other clauses or stipulations mentioned in the orders, correspondence or any other document exchanged between the Organizer and the Client. The Organizer may decide to adapt or modify the GTC. The Client will be immediately informed about the modifications via an update on the Website.

4. PLACING AN ORDER

4.1. ORDERS PLACED ON THE WEBSITE
To place an order, the Client must access to the Organizer’s online shop is given to the Client, and choose the Services he wishes to purchase. Orders are subject to prior complete reception of payment by the Organizer either made by bank card either by any other proposed means of payment (wire transfer,…).
4.2 IDENTIFICATION OF THE CLIENT
Clients must accurately fill in the available fields and provide the necessary personal details that can be used to identify them. Clients undertake to inform the Organizer of any change related to the details of their identification. The Organizer cannot be held liable for the non-performance or improper performance of the order resulting from communication by the Client of false, inaccurate, or incomplete information.
4.3 DESCRIPTION AND AVAILABILITY OF SERVICES
The Services offered on the Website are subject to availability of stocks and their date of commercialization. If an order is placed for a Service that is unavailable, the Client will receive notification by e-mail as to whether his order will be delivered in part or cancelled. The Organizer agrees to notify the Client within forty-eight (48) hours of receipt of the order should a Service be unavailable. If a Service is unavailable and/or if an order is cancelled, the Organizer agrees not to charge the Client for the Services concerned. If the price of the order has already been paid or debited, the Organizer agrees to refund the Client according to the same payment method or by any other appropriate method, in his name and at his billing address, within fourteen (14) days of payment of the unavailable Service.
4.4 RIGHT OF WITHDRAWAL (FOR CONSUMER CLIENTS)
The Client is hereby informed that no right of withdrawal is applicable to the purchase of Tickets in accordance with the provisions of article L221-28 of the French Consumer Code.

5. PRICES AND PAYMENT TERMS

5.1 PRICES
The Prices of the Services mentioned on the Website are expressed in euros inclusive of taxes. Services will be invoiced according to the rates applicable at the time the order is registered, as shown on the Website.
5.2 PAYMENT TERMS
Bank card payment (VISA, MASTER CARD, AMERICAN EXPRESS) is a method of payment accepted by the Organizer. In this case, the Client will be charged in his local currency, according to the bank exchange rate applicable when the transaction is completed. The Website uses secure payment technologies (Secure Socket Layer – SSL) to protect the confidentiality and integrity of his bank details during transactions. Transactions are completed by a bank.
The Client’s bank account will be debited immediately following approval of the online payment made on the Website, on the order date. The order will be deemed effective following approval by the relevant bank payment centres of the effective payment. If a payment is rejected by a bank payment centre, the order will be automatically cancelled.
5.3 VALIDATION OF PAYMENT AND CONFIRMATION OF THE ORDER
All the information communicated by the Client during the placing of the order is binding on the Client. The Organizer cannot be held responsible for consequences that result from errors due to the incorrect entry of data by the Client. After approval of the order, the Client will receive an order confirmation by email, automatically sent to the Client’s email address, containing: a link for downloading his Ticket or an indication of how to obtain the Ticket, a link to his invoice or an indication of how to obtain the invoice, irrespective of the means of payment used, as well as a link to the accepted GTC before payment.
The order placed will be considered firm and definitive from the moment confirmation of payment of the order has been received from the authorised payment centre. Should payment for an order be refused by the authorised payment centre, the order will be automatically cancelled. The Client will be informed as soon as possible if the Organizer finds themselves unable to fulfil the order. In addition, the Organizer reserves the right to cancel the order of a Client with whom there is a dispute.

6. RECEPTION OF SERVICES ORDERED

Orders for Tickets are only confirmed by email. Depending on the Event, either a link to the Client’s Ticket is sent to his email address and the Ticket must be downloaded onto his mobile phone, or printed if he Is unable to present a mobile phone on the day of the Event or he receives a link so that the Ticket can be presented in the Event’s mobile application.  The Ticket must be presented at the entrance in order to access the Event. If, during his visit to the Event, the Client is unable to download the Ticket, cannot present Its mobile telephone or has forgotten to print the Ticket, he must go to a help desk to have the Ticket printed by the Organizer’s teams. He will then be able to enter the Event. It will not be possible to enter the Event without presenting the Ticket, either on a mobile phone or printed onto paper. Printed Tickets are only valid if they are printed onto paper that Is blank on both sides, without altering the printing size, in portrait format (A4 vertical) using a laser or inkjet printer. Furthermore, good print quality Is essential. In the event of an incident or poor print quality, the Client must reprint his Ticket(s) or will be refused access to the Event.

7. CONDITIONS FOR USING THE TICKET

7.1 ACCESS TO THE EVENT
To use the Ticket and access the Event, the Client must present his Ticket downloaded onto his mobile phone, or where this is not possible, print it out according to the conditions set out in Article 6 of the GTC. Each Ticket ordered can only presented by one single holder (with the possibility for some Event of multiple entrances and exits during the day, for each holder). The Organizer can refuse access to the Event if it observes that a single Ticket has been used many times and that the holder of a Ticket has already been granted access to the Event. For some events, the Ticket is only valid on the date, time and place set out in the Ticket description. Furthermore, the Client is advised to carry a valid official identity document bearing a recent photograph, to be presented at the various checkpoints. The Organizer reserves the right to refuse the Client access to the show if this is not respected.
7.2 PROHIBITIONS, RESTRICTIONS OF ACCESS, EXCLUSION FROM THE EVENT
It is strictly forbidden to reproduce, duplicate or counterfeit a Ticket in any way whatsoever. It is also strictly forbidden, without prior and express approval from the Organizer to sell, transfer or offer for sale or transfer (notably on websites) in any form whatsoever, alone or with associated services, for free or for payment, one or many Ticket(s) acquired by the Client, whether this acquisition was at no cost or via payment.
All Clients attending the Event undertake to maintain polite and respectful behaviour. The Organizer reserves the possibility at any time to exclude from the Event any holder of a Ticket, without refund or compensation of any form whatsoever, should they display behaviour or cause any incident that could affect the smooth running of the Event, or the health, tranquillity and safety of other people present. It Is stated that Clients are subject to any possible particular conditions imposed by the Organizer and/or other companies operating the reception areas of the Event.

8. CANCELLATION – POSTPONEMENT – FORCE MAJEURE

The Ticket(s) supplied by the Organizer in response to an order by the Client cannot be exchanged or refunded except where the Organizer cancels the Event. Should the Organizer cancel the Event, Clients may request the refund of the Ticket(s). Should the Event be postponed, the Ticket(s) remain valid for the new Event dates; however, Clients who are not available on the new Event dates may request a refund of their Ticket(s).
Any Client who is refused access to the Event for failure to respect the GTC, the behaviour rules imposed by the Organizer and/or the company operating the Event site, and more generally the French regulations in force will not receive a refund of their Ticket under any circumstances.
In application of the measures set out in article 1218 of the French Civil Code, the obligations of the Organizer will be suspended in the case of an event of force majeure. It Is expressly agreed that the following events in particular are considered force majeure: pandemic, war, riot, fire, general strike, natural disaster, shortage of raw materials, transport strike, closure/cancellation of the Event decided by a competent authority holding the necessary police powers, even if the legal and judicial conditions for force majeure are not applicable.

9. COMPULSORY PERFORMANCE

Given the specific nature of the provision of Services concerned and of the indispensable know-how necessary to the performance of the obligations of the Organizer under this GTC, the Parties expressly agree to exclude the application of the provisions of Articles 1221 and 1222 of the French Civil Code.

10. UNFORESEEN EVENTS

With regard to the duration of the provision of Services concerned, the Client and the Organizer agree to exclude the application of the provisions of Article 1195 of the French Civil Code.

11. LIABILITY

11.1
The Organizer cannot be held liable, in any case, for the non-performance or improper performance of the order due to the Client, due to the unforeseeable and unavoidable act of a third party and/or due to force majeure as defined in the clause 8 of the GTC. Furthermore, the Client is invited to watch his personal belongings at any time. The Organizer cannot be held liable in case of deterioration or theft and suggest to the Clients not to bring valuable belongings to the Event. The Organizer cannot be held liable in case of vandalism acts, voluntary destruction, abuses or theft committed by a Client during the Event. The Client shall be held liable for those voluntary acts.
11.2 For the delivery of the Ticket(s)
Unless there is a malfunction of the Website for which it is liable, the Organizer cannot be held responsible for anomalies that may occur during the ordering, processing, downloading or printing of a Ticket, which are attributable either to the Client or to a third party to the service for unforeseen and insurmountable reasons, or due to a case of Force Majeure as set out In Article 8 of the GTC. Similarly, the Organizer cannot be held liable for any breakdowns or problems of a technical nature concerning the material, programmes and software or the internet network which may result in the suspension or cessation of the service.
11.3
In the event where, at the time of the execution of the GTC, the Organizer is liable, in whatever form and for whatever reason, for any compensation and notably direct and Indirect compensation (Including immaterial damage), this compensation will be strictly limited to the amount of the concerned order.

12. PERSONAL DATA

11.1 DEFINITION
“Data Protection Laws »: the legislation and regulations in force applicable to the processing of personal data and, in particular, Act No. 78-17 of January 6, 1978 on Data Processing, Data Files and Individual Liberties as amended and Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 applicable as of May 25, 2018 (hereinafter the ‘RGPD’).
“Data »: any information relating to an identified or identifiable natural person; an ‘identifiable natural person’ is deemed to be a natural person who can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number, location data, an online identifier, or to one or more factors specific to his or her physical, physiological, genetic, mental, economic, cultural or social identity.
12.2
The Organizer, acting as data controller within the meaning of European Regulation 2016/679 (RGPD), is required to process Customer Data for the purposes of processing and:
– A) The management and follow-up of the contractual or pre-contractual relationship (order processing, invoicing, management of unpaid invoices and litigation) ;
– B) Operation, development and management of customer/prospect databases (commercial prospecting for goods and services similar to those already ordered by the Customer, processing of requests to exercise rights, management of contact requests);
– C) To improve and personalize services to customers (statistics, satisfaction surveys, newsletter subscriptions);
– D) The transfer of personal data to partners in the context of a business relationship (transfers), commercial prospecting for goods and services not similar to those already ordered by the Customer, and the sending of newsletters;
– E) Compliance with legal obligations.
The legal basis for the processing of Data, the purpose of which falls within the above-mentioned categories, is :
– For category A): the performance of a contract or the execution of pre-contractual measures taken at the Customer’s request.
– For categories B) and C): the legitimate interest that these categories represent for the Organizer.
– For category D): the Customer’s consent. It may be withdrawn at any time thereafter.
– For categories C) and E): compliance with legal and/or contractual obligations.
The categories of Data processed in this context are Identification Data (such as surname, first name, date of birth), Contact Data (such as postal address, e-mail address, telephone number), Economic and Financial Data (such as means of payment and bank details).
The recipients of the Data are the relevant departments of the Organizer and certain service providers (other entities of the GL events group, IT service providers). Some of these recipients may be located outside the European Union. Where necessary, appropriate safeguards have been taken, in particular through the implementation of standard data protection clauses adopted by the European Commission.
The Organizer keeps the Data for the time necessary for the operations for which they were collected, in accordance with the aforementioned Regulation 2016/679, for the time necessary to fulfill legal obligations and/or, when the Organizer carries out commercial prospecting on the basis of its legitimate interest, for a maximum period of three years from the last effective contact with the prospect/customer unless exceptions are justified by a particular context.
In accordance with French Law no. 78-17 of January 6, 1978 on Data Processing, Data Files and Individual Liberties, as amended, and European Regulation 2016/679 (RGPD), Customers may exercise their rights, and in particular their right to access, rectify and object to the processing of their Data. To exercise this right, the Customer may write to the Organizer at the following address: GL events – Direction Juridique / DPO – 59 quai Rambaud, 69002 Lyon or by e-mail at: dpglex@gl-events.com
The Customer may lodge a complaint with the CNIL.
12.3
All information about the processing of personal data carried out by the Organizer are in the Organizer’s Privacy Policy accessible on the Website

13. INTELLECTUAL PROPERTY

The Organizer holds all of the rights of use, display, operation, reproduction, representation, adaptation and translation for all of the elements that comprise the Website, including the graphic charters, titles, Website maps, texts, articles, analyses and writing, pictures, videos, images, logos and marks or any other informational and/or downloadable content put online by the Organizer. The Website and its Content are protected by French copyright law and related rights (Articles L.122-4 et seq. of the French Intellectual Property Code) which prohibit the reproduction in whole or in part of these various constituent elements without the consent of the Organizer. The Client undertakes to respect the copyrights, trademark rights and database producer’s rights held by the Organizer; it acknowledges that the databases created by the Organizer are its sole property. the Organizer consents only to giving the Client a simple, private, non-collective and exclusive right of use of all content published on the Site as well as authorisation to reproduce the material digitally on the computer used to consult the Site in order to visualise the pages consulted by the Client’s internet browser. The Client shall refrain from transferring or granting information obtained from the Website and shall refrain creating any derivative works based on the Content of the Website. The Website and its components constitute a copyright work under intellectual property law. Any representation, reproduction, modification, transmission, translation or in general any use of the Website and its technical or graphical components are strictly forbidden without the prior authorisation of the Organizer. Provision of the Services does not involve any transfer or granting of any intellectual property rights, apart from the right for the Client to use the Services provided online on the Website by the Organizer, within the limits specified herein. Any full or partial reproduction of any of these elements without the prior written authorisation of the Organizer is strictly prohibited. Any breach of this clause will constitute an infringing act and might result in legal action against the Clients, in accordance with the regulation and legislation in force. The use of hyperlinks about and referring to the Website without the prior written authorisation of the Organizer is also strictly prohibited. The Client can obtain an authorisation by an email addressed to the administrator.

Photographs – Films : It is strictly forbidden to make any kind of audio or visual recordings of the Events, for commercial purposes, without the prior agreement of the Organizer. These prohibitions do not apply to photographers accredited by the Organizer.

14. AUTHORIZATION FOR USE OF IMAGE, VOICE, PERFORMANCE, LIKENESS

By accessing to the Event, the Client shall accept that during his participation to the Event, his image, his first name and last name, his voice and/or his remarks (together or separately) could be registered and fixed on different supports by the Organizer and/or any habilitated person, and to reproduce and represent the records made, without limitation of quantity, wholly or partly, on any external communication support, institutional or advertising, concerning the Event, for a duration of 5 (five) years after the end of the Event. The records made and freely selected should be reproduced in this framework exclusively, any other use of the records must be object to prior written and express consent of the Client. This authorization is exclusively ex gratia. The use of the Client’s image does not give the Client the right to any financial compensation. The Client waives the right to any compensation on this ground as any use right related to potential communication of the partners of the Event.

15. GOVERNING LAW AND DISPUTE RESOLUTION

The GTC and every order of Services between the Client and the Organizer are governed by the laws of France.
15.1 FOR PROFESSIONAL CLIENT
Any dispute arising between the professional Client and the Organizer out of or in connection in particular with the construction, and/or validity, and/or performance/non-performance, and/or termination of the GTC shall be subject to the exclusive jurisdiction of the commercial courts of Lyon, even in the event of third-party proceedings or a plurality of defendants, including any dispute relating to the breach of the GTC or any commercial relationship that would be taken into consideration under the provisions of article L.442-1 of the French commercial code.
15.2 FOR CONSUMER CLIENT
15.2.1
Prior mediation: In the event of a dispute between the consumer Client and the Organizer, they will endeavor to resolve it amicably (the consumer Client will send a written complaint to the Organizer). In the absence of an amicable agreement, or in the absence of a response from the Organizer within a reasonable period of one (1) month, the consumer Client within the meaning of article L.133-4 of the French Consumer Code may, if a disagreement remains, refer the matter free of charge to the competent mediator registered on the list of mediators drawn up by the « Commission d’évaluation et de contrôle de la médiation de la consommation » in application of article L.615-1 of the French Consumer Code, namely : La Société Médiation Professionnelle www.mediateur-consommation-smp.fr
Alteritae 5 rue Salvaing 12000 Rodez
15.2.2
Competent jurisdiction: If no amicable solution is found, or if the consumer Client chooses not to resort to mediation, any dispute relating to the interpretation, performance or termination of the GTC will be submitted to the competent French courts. In accordance with article R.631-3 of the French Consumer Code, the consumer Client may choose to bring the matter before either one of the courts having territorial jurisdiction under the French Code of Civil Procedure, or the court of the place where he or she resided at the time the order was placed or at the time the harmful event occurred.